Category Archives: Health Communication

Adventures in aging: Part 3 – Seriously?! There’s more?!

Apparently the universe was not done giving me the “slow down” messages with simply a detached retina and sore knee that can’t be assessed, let alone fixed, until after my retina heals. So, … at least eight weeks.

The night of my surgery, I stumbled in the bathroom twice in succession, heard a loud pop both times in my right knee (the sore one), felt excruciating pain, and to cut to the chase, had to be taken to the hospital in an ambulance. I feel oddly embarrassed by this. I think prior to this week I’ve been in the ER only a handful of times in my life, usually for someone else, but only once before in an ambulance.

The 911 response team was wonderful. They immediately gave me IV pain meds that took the edge off. “They won’t stop the pain”, the paramedic said. “They’ll just make you care less.” The EMTs apologized for the fact that they actually had to get me on the gurney and into the ambulance and to the hospital. And all this was going to hurt… A lot… It did.

Ambulance maintenance clearly does not include shocks. I felt every bump along the way. The EMT gave me a little more pain medication in route.

Apparently fentanyl derivatives make me very talkative. The EMT kept asking me questions and I kept answering them. I babbled the whole way. It only occurred to me later that this was a distraction strategy – keeping my mind on something other than the pain. He asked about my career – directing forensics at St. Olaf College immediately after earning my PhD, helping create the precursors to what become the School of Public Health at UNR, serving as the Kansas Health Foundation Distinguished Chair in Strategic Communication and starting the Wichita State University Hunger Awareness Initiative, teaching judges around the world, traveling with my children, my amazing partner Andrew, and on and on. I don’t think I’ve ever told anyone so much of the story of my life in one 20 minute moment. And through it all, I reaffirmed for myself how wonderful my life is except for this weird moment… and, you know, some other weird moments,… but those are different stories. Apparently even when I’m on drugs I recognize how privileged and blessed I am.

We picked the hospital we did because it was in my insurance network and I’d had a very positive experience there earlier in the week when my retina partially detached (see parts 1&2 in this series). Andrew also called in advance to make sure they had people available to address my injuries. They told us they had people on call who could take care of me, if necessary.

We and the hospital staff differed vastly in our understandings of what “care” meant. For us that meant figure out what’s going on with my knee and get a plan to fix it. For them it meant “If it ain’t broke we don’t fix it”, a literal quotation from my attending physician. They did, however give me great IV pain meds, so I was able to relax a bit.

Andrew followed the ambulance in his car. At the hospital the ambulance went in one entrance and the EMTs directed Andrew to park in a nearby lot. “They’ll let you in back as soon as you get in. Don’t worry we’ll take good care of her.” And they did. ⭐️⭐️⭐️⭐️⭐️ to the 911 response team. The ER staff were a mixed bag. I asked for Andrew from the time I got into a bed in the ER. They made him wait an hour and a half in the waiting room until they allowed him back with me.

When we got to the hospital Andrew called my daughter Alyssa. I hadn’t been able to reach her. Alyssa came immediately and they let her back with me.

They did a really nifty set of x-rays in the bed. I didn’t have to move my sore knee much or turn my head. It was pretty snappy. I knew that I hadn’t broken anything. I hadn’t actually fallen. So it had to be soft tissue damage. But x-rays are the ER go to.

What I should have remembered from Alyssa’s experience shredding her knee was that emergency rooms, although they tell you they have orthopedic specialists and surgeons on call, don’t call them to the ER except to set bones. When I say I should have remembered that ERs don’t treat soft tissue injuries, what I mean is that 10 years ago when Alyssa destroyed her knee, severing her ACL, MCL, tore meniscus, and severely bruised her knee, they sent her home with no wrap, no brace, and no crutches because her leg wasn’t broken. When we went to the doctor the next day and found out the extent of her injuries, I was livid. I assumed Alyssa’s experience was just bad care. I didn’t realize it was ER practice not to do anything with soft tissue injuries.

With Alyssa’s insistence, they did finally decide to give me pain meds, the sling that I wear from my thigh to my ankle, and a pair of crutches. They then wished me the best of luck in finding a referral as they didn’t have one to give me. Not sure how any of that means orthopedic surgeons on call… or care… But there you go…

Reflections:

1. I’m really not sure what I should have done when I hurt myself that badly at night. The pain was unbearable. I definitely needed some serious pain meds and I am not clear what the alternative to the ER might have been.

2. I need a clear understanding of what services are provided in the ER. Maybe we all do. It’s important to know that they don’t deal with soft tissue injuries, no matter how painful they are. In the words of my attending physician “We treat blood and bones.” Neither were my issue. In the ER, they x-ray. Because the same ER had done CT scans with and without contrast and ultrasounds earlier in the week, I expected more.

3. It’s very important to have an advocate. My daughter made things happen quickly once she arrived.

4. In all situations, assertiveness and perseverance are important in getting your needs met. It was very difficult to get the health providers to come down to my level so I could actually see them. Since having had my retina reattachment surgery earlier that day I could not lift my head nor could I lie anywhere but on my right side, eyes parallel to the floor. I repeatedly asked the same doctor and nurse to sit down so I could see them when they talked to me. That actually helped them stop treating me like I wasn’t really a person and facilitated communication. I’m glad I was assertive about that.

5. It helps to have a professional that you can call for back up support. I am incredibly grateful to one of my ex students who is a well respected doctor and has worked in the Las Vegas medical community. She talked with me on the phone while I was in the ER, clarified my expectations, and helped me strategize.

6. Even though I didn’t get what I hoped for, a diagnosis and a plan for treatment for my knee, I did get what I actually needed in that moment. I got pain medication, a brace, and crutches. That’s a lot to be thankful for.

Adventures in aging – Part 1: A partially detached retina, problems with my PCP, a trip to the ER, and great care at Desert Springs

I won’t lie. This last week has been rough! It challenged how I see myself, how I see, literally, and my self-concept and beliefs about my capacity. The universe decided to remind me that I’m not a kid any more,… or a young adult,… or even middle aged, as more than half my life is definitely behind me. It also reminded me that my body is strong, resilient, and that sometimes things need extra care and support. I need to stay vigilant.

I woke up one morning and immediately started getting things done, like I do. I collected paperwork for my editing partner, Victorine Mbong Shu, negotiated with a local independent bookstore about doing a book event for Writing about Motherhood Honesty in Wichita in November, communicated with coaching clients, forwarded an invoice for a friend, finalized my ballot for the upcoming election, did laundry, made turkey salad for lunch.

As I was working on the computer, I noticed the vision in my left eye was, well,… strange. I seemed to be looking around my left eye. Upon closer attention, I had a big dark semi-circle from my nose halfway through my vision in my left eye. I couldn’t see anything through it. I realized I had been working like this for a while that morning, looking around part of my vision. Our brains are amazing things!

I thought “Oh crap! Ocular migraine!”, so I took some Rizatripton and Advil and continued about my day hoping to stave off the nasty headache I expected. As I made the turkey salad, I noticed that my spot was not resolving. “Hmmm… This is new.”, I thought “Oooo! What if this isn’t a migraine?”

Since I’m new to Las Vegas, I have new insurance, a new primary care provider, who I have yet to meet (changing that), and as it turned out a lot of red tape to sort out. My primary care provider’s receptionist told me that they would have to verify that I was a client with my insurance provider, have their supervisor review my materials, and approve me as a new client prior to meeting with me… And this could take up to a week… Crickets.

My mind was racing. This seems like it might be serious! Stroke, aneurysm, blood clot, retinal detachment all ran through my mind. “I don’t have a week to wait. I think this may be serious”, I said. “I’m sorry. That’s our policy”, she said. I tried to joke; I tried to persuade; I tried to plead; I tried to bargain. “What should I do?”, I asked. “I can’t advise you. You’re not our client”, she replied. I gave up.

I called Humana, my insurance company and asked what I should do. To make a very long story short, they sent me to the ER. Good decision. They sent me to Desert Springs Hospital Medical Center. “Hi, I’m Dr. George”, the doctor said. “Hi, I’m Dr. Deborah”, I replied, joking. We first talked about what kind of doctors we were, our specialties, our training, etc. Through it all, he was assessing my condition. “I think you detached part of your retina”, he said, but I want to be sure. Over the next several hours they ran CT scans, CT scans with contrast, ultrasounds, an EKG, blood tests, etc. They were incredibly thorough. Desert Springs is a teaching hospital, so under strict supervision, there were residents, interns, med students, and nursing students caring for me. I recognize the need for teaching hospitals. Teaching is extremely important and everyone who worked with me was professional and highly skilled.

The tests, confirmed Dr. George’s diagnosis and we headed out for the day with an appointment to see a retina specialist at 7:45 am the next morning. I left feeling very satisfied with my care and more respectful of my body. But she and the universe weren’t done with me yet… (more on that later). Oh, and Dr. George called me the next day to follow up and see how I was doing. I appreciate that kind of care.

The silver streak in this video is the detachment line of my retina. Pretty cool video!

Reflections on Death and Dying: On the Importance of End-of-Life Conversations

End of life decision making is hard. End of life conversations are hard. They require, among other things, acknowledgement of the inevitability of death. In American culture, we are often not comfortable with that, even in the last precious moments.  I have had these conversations with my children since they were adolescents. They know if there is no hope I can be myself again, I don’t want any extraordinary measures taken. They know quality of life is more important to me than quantity of life. They know I wish to be an organ donor. They know I wish to be cremated. We have negotiated where my ashes will be spread when they’re ready to spread them. I hope that when the situation arises, this knowing will make things easier for them.

End of life is a personal matter for the person dying. It is also a community matter, a family matter, one that impacts and is influenced by loved ones who will be left behind. Dying happens in relationship, and the members of those relationships often have very different outlooks. In relationship, some are more or less ready to let go than others. Some are clearer on outcomes, more realistic about expectations. Some hope for miracles, that things are not as bad as they seem. Some hope that something can yet be done.  Some have strong beliefs and preferences. Health care providers are often less helpful than they could be about prognosis at these times, or, perhaps, loved ones hear, in providers’ words, what they have the ability to hear.

Death happens in relationship.

My father died over a decade ago. The memory of his last days is still as vivid today as it was then. For the last days of his life, all five of his children were by his side. My brother fixing things around the house, my sisters and I taking turns caring for Dad with in-home hospice support, all of us supporting Mom.

Because I could, it fell to me to have the end of life conversation with my Dad. Dad was already in hospice care, so extraordinary measures were no longer a question. What he wanted after death was. It was hard to make myself have this conversation. It felt final, like an acceptance of his inevitable passing. My heart hurt.  But I believed it was important. I believed that if he had desires, they should be honored if possible. I’m a crier at the best of times, and I didn’t want to cry when we had this talk. I finally decided that my crying didn’t matter and that I would do the best I could.

One afternoon, when he was having a good day, a particularly alert, pain-free moment, I climbed up on the bed next to him. “Dad, can I talk with you about something?”  I asked. “Sure, honey”, he said. “What would you like to have happen after?” I asked. He seemed surprised by the question. “After what?” he asked. “After you’re gone”, I replied, stroking his hair. “Would you like a funeral Mass? Would you like to be cremated or buried? Would you like to be buried here or in Westfield (Indiana, his birth home)?” “Do you think we need to talk about that now?” he asked. “We can… Or we can wait… Whatever you want…. I just wanted to offer you the chance to tell me if there’s anything particular you’d like.” “Well, I haven’t thought about it.” he said. I waited, quietly. “Well,… I asked Dick to be a pallbearer… So buried, I guess. I never thought about cremation… I don’t want to be far away from your Mom or Jennifer, so I think buried here is best… I’d like a 21 gun salute and the presentation of the flag at the cemetery. And I’d really like you to sing “Bridge Over Troubled Water” at the funeral. Aside from that, it’s up to you all.” “Dad, I don’t think there’s any way I’m going to be able to sing at your funeral.” I laughed. “I can be the lector at your Mass, though and do the readings. Would that be ok? I promise I’ll find someone to sing for you.” “Ok. I hope we don’t have to worry about this for a while yet”, he said. “Who do you want me to notify after you pass?” I asked. He listed family and friends, some old co-workers. “I think your Mom has all their numbers”, he answered. “Ok.” I said.

The first question was the hardest. As the conversation unfolded, each question got easier to ask. We got more comfortable talking with one another. We still held these issues in the realm of the future, even though it was clear that the future would not be long in coming. I snuggled into his side for a while longer. We were just quiet, together.

Later, I told my mother, sisters and brother what Dad had said. I asked if there was anything they wanted to have happen. I asked if anyone wanted to help me plan things. I made a list of who I needed to talk with and did some preliminary research on funeral homes. I talked with his parish priest and with people at the cemetery. We contacted the military to see what was needed in order to plan the 21 gun salute. We made a list of people we needed to call with phone numbers. I asked Mom who she wanted to call and who she wanted me to call.

When Dad passed, we moved quickly. This was not an easy time, but it was easier because we all knew Dad’s wishes and everyone had been able to have input into planning his funeral and burial. My task was simply to carry out my Dad and our family’s wishes to the best of my ability.

Having had this conversation in advance saved distress and disagreement after Dad’s death. Had we tried to make decisions then, without knowing his wishes, I am certain our heightened emotional state would have made things much more difficult. As it was, everything went smoothly and according to plan. I was lector for Dad’s funeral Mass and selected the readings myself. A young woman with a lovely voice sang “Bridge Over Troubled Water” as we left the church for the cemetery, where Dad received the requested 21 gun salute, and Mom was presented with the American flag.

Because death happens in relationship, end of life conversations are important. Not easy, but important. End of life conversations smooth the way for both the person passing and those left behind. Conversations that might not have happened otherwise can happen. Decisions that might be contentious later can be less so because the wishes of the person dying are known. I do not assume that all the conversations I have had with my children will prepare them for my death. I do not assume even that I will feel the same when the time comes that I do now. I do believe that we at least have a starting point for decisions, a roadmap should we never have the opportunity to revisit these topics.

In our culture end of life conversations are often awkward and uncomfortable. It helps if we can make them more routine. It makes it easier when we know a loved one’s wishes. End of life conversations protect the desires and preferences of the person dying and the feelings and relationships of those left behind.